Apr 22, 2019
Apr 22, 2019 A Policy for Dealing with Angry and Abusive Customers Then, the advisor should make a note of the call details, so that the line manager can listen back to the call recording.” This can protect the advisor from any accusations of impatience from the customer, who is likely to call back again, even more frustrated, as the advisor can give proof to management of what they had to deal with. Customer Service | PNC
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Jul 23, 2019
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